Bank

Axis Bank Keeps Service Standards High

Axis Bank, formerly identified as UTI Bank emerged at the end of 1993 with operations beginning in 1994 as a consequence of the Indian Government’s selection to let the formation of new private banks.  They have been the 1st to get a license beneath the new RBI recommendations and also the 1st Indian bank to provide secure debit card payment with IVR (interactive voice response).

Focusing on expansion, Axis Bank covers a network of more than 1300 branches with far more than 5900 branches in India. Their central office is in Mumbai while the registered workplace is in Ahmedabad and the rest of their branches spread across far more or less 850 towns and cities. They also make their presence recognized in nations such as Hong Kong, Dubai and Shanghai with hopes of further international expansion.

Their solutions contain, but are not limited to big and mid-corporate banking, SME banking as well as agri-banking, international banking and retail banking. In 2008 Axis Bank launched India’s first EMV chip primarily based card, the Platinum Credit Card. They also provide Speed Banking with Net, Mobile and SMS banking.

To cover their wide scope of clientele efficiently, Axis Bank has various avenues for lodging complaints and queries in line with their Grievance Redressal Policy. These avenues consist of particular lines of communication for retail, overseas clients and big, mid-corporate banking respectively. A complaint against Axis Bank can be lodged with the Axis Bank Consumer Care Department. If a complaint is not dealt with to the customer’s satisfaction, there is an choice of escalation to the Central Bank. Their policy adheres to the Bankers Fair Practice Code.

The Bankers Fair Practice Code is adopted voluntarily by Axis Bank to provide their clients with a guaranteed commitment to dealing with complaints against Axis Bank in a fair and thorough manner. Their staff is educated to be sensitive and skilled when dealing with client enquiries and complaints and to usually provide info regarding the rights and responsibilities of their clients in a manner that is clear and forthcoming. The bank also undertakes to reverse bank charges that apply as a outcome of error on their side.

Complaints are to be directed to the relevant branches Complaint Handling Officer either verbally or in writing by way of letter, facsimile or email. According to their Grievance Redressal Policy the Complaint Handling Officer has seven days after receipt of the complaint to resolve the matter. In the case that the client is not satisfied with said resolution, the matter might be taken up with greater levels of authority such as the Central Workplace.

Their strong infrastructure for dealing with complaints extends even further with the Complaints Management group committed to larger customers identified as Higher Net Worth Consumers. This is particularly for matters that are unresolved due to a complicated nature and applies to corporate clients who conduct a lot of transactions more than quick periods of time. 

With all the needed policies and departments in location to make confident that clientele are treated fairly, Axis Bank strives towards total buyer satisfaction while maintaining as higher a standard of service as feasible.